Is stress still a problem in the veterinary profession?

26th February 2025
Stress in animals
Stress in practice
The Big Chill
The Cube
Wellbeing
Wellbeing support

Findings from the Big Chill Campaign

by Gemma Vardy, Senior Category Specialist, NVS

Effective stress management is a paramount consideration in veterinary practices, and it’s no easy feat. At times, it can seem almost impossible to calm a nervous Newfoundland or a scared Shih Tzu.

Managing cases of stress effectively is critical – not only for animals but also for practice team members. Recognising this, NVS launched the “Big Chill” campaign, aimed at equipping practices with practical strategies and tools to better support anxious patients and their owners.

What is the Big Chill campaign?

The Big Chill campaign is an initiative striving to boost awareness and understanding of stress levels in pets and how different treatments are used to calm these feelings. The campaign also explores how the veterinary team deal with their own stress. The initiative uncovered that a significant number of veterinary professionals (43%) feel that, despite increasing awareness of mental health within the profession, workplace wellbeing still needs to be improved.

Aiming to address these challenges and destigmatise stress and anxiety for both two and four legged friends, NVS Group strives to publicise the findings of the Big Chill survey and share valuable insights into how veterinary professionals handle anxiety in their patients and how they manage their own mental health.

Read the full Big Chill report

Stress in the Veterinary Profession

Particularly around the time of the COVID-19 pandemic, awareness drastically increased surrounding stress and anxiety in the veterinary profession. In 2022, a whopping 73% of vets reported experiencing stress in the workplace1. Despite many positive changes being made in the profession to foster a more flexible and relaxed work environment; the issue of stress management is still paramount.

Managing stress is a shared responsibility in the veterinary world. However, it’s not all down to the interpersonal factors. With many veterinary professionals acknowledging the importance of stress reduction, several are also looking for the same things to foster a reduced-stress environment.

  • 80% of veterinary professionals report that a lack of downtime is one a primary stress factor that can lead to burnout.

  • 76% of respondents believe that open communication within practice is paramount to reducing workplace stress.

  • 65% of vets say that their growing workload results in burnout

With a vast number of veterinary professionals discussing the implications of burnout, is there more that practices can be doing to support a healthy work life balance, such as providing regular breaks and assisting with proper relaxation and self-care outside of the workplace?

Top tips for staying calm at work

As found in the Big Chill Survey, what are some of the pieces of advice veterinary processions would give others in the field?

“Don’t try to be a hero every day, as you will burnout! Look after yourself and your team. You only have one health.”

“On your way home reflect on your day & think of two things that went well that day”

“Communication is important. Let other staff members know what you are doing. So, they are aware you cannot do two things at once.”

Change doesn’t always start with huge gestures. Making lots of smaller, intentional actions to change aspects of workplace practices that contribute to stress can have a big impact on overall wellbeing.

Stress in animals

Many pets are very prone to environmental stress. As such, a visit to the vets can be just enough to send a household pet into a fit of nerves. In fact, 92% of veterinary professionals surveyed as part of the Big Chill campaign reported encountering nervous or stressed animals every single day in practice.

With such a high volume of vets experiencing this dilemma, is there a cure? Just like in people, pets can’t be told to simply ‘stop stressing’. However, according to the participants of the survey, there are many different means that can be utilised to successfully calm an anxious pet.

Top tips for soothing anxious pets

  • Offer treats and other diet incentives.
  • Take time and avoid rushing or hurrying a pet.
  • Offer calming sprays or diffusers, or species-specific remedies such as cat pheromones.
  • Maintain a calm demeanour and a quiet environment when around the pet.
  • Keep the owner or safe person close to their pet where possible.

Many other valuable insights were provided, suggesting that music, environmental exposure and general patience with an animal can also help to soothe nerves.

Some medications and supplements have also been found to offer relief from symptoms associated with stress in some animals. Along with appropriate handling techniques 82% of vets will also use medications and supplements to support nervous animals, with Gabapentin being the most used medication.

Additionally, supplements like NVS Select Calming Chews are commonly used to help anxious pets. These palatable chews are specially formulated to alleviate stress-related behaviours, aligning well with the increasing focus on responsible care and fostering a comfortable environment and experience for pets.

Owner support resources

With over 90% of survey respondents indicating daily instances of stressed patients in their practices, the necessity of improving the veterinary experience for pets is paramount. 

Fundamentally, the Big Chill campaign drew attention to the shared responsibility between practice staff and owners in fostering a positive environment by addressing how owners can better support their anxious pets, revealing some of the paramount pieces of advice that veterinary professionals surveyed recommend.

The campaign shed light on effective techniques for managing levels of anxiety and stress in pets, many of which depend heavily on owner involvement and the environment the pet is in before they even step foot – or paw – into the veterinary practice.

From relaxing pre-visit preparations to providing a cosy environment when travelling to the vets, owners can take steps to offer positive reinforcement and lots of loving words to their pets to keep their mood up about their impending vet visit.

Drawing on the recommendations provided by participants in the Big Chill campaign spurred NVS Group to compile informative resources such as the downloadable Big Chill factsheet for owners to empower pet parents with tips and tricks directly from veterinary professionals on how best to cope with anxiety surrounding veterinary visits.

1 https://pmc.ncbi.nlm.nih.gov/articles/PMC9209636/


More about the author:
Gemma Vardy, Senior Category Specialist, NVS

Gemma has been an integral part of NVS’s Category Team for the past six years. In her role as Senior Category Specialist, she oversees the large animal and equine categories, ensuring a diverse range of high-quality products with consistent stock availability. Passionate about new product development and innovation, Gemma also plays a crucial role in developing the Select from NVS product line. She collaborates with veterinary practices to understand their product needs and works with NVS’s trusted manufacturers to bring those products to market.


The article was originally posted in The Cube magazine, February 2025 issue. Click here to read the magazine.